Relational intelligence –
I am in "awareness" zone of this competency if:
This means I:
Listen to people, take the time to understand what they are saying, and try to determine the emotions they are feeling.
Demonstrate open-mindedness and respect when interacting with others.
Understand your own strengths and limitations.
Be able to identify your emotions and what causes them.
Control reactions to avoid negative impacts on others.
Distinguish between acceptable and unacceptable behaviour.
Express emotions and adapt behaviour to each situation.
Relational intelligence –
I am in the « working knowledge" zone of this competency if I have mastered "awarness" zone and:
This means I:
Be objective and put things into perspective to find solutions.
Stay effective and make sound decisions in stressful or emotion-ridden situations.
Recognize mistakes and accept responsibility for your actions.
Behave tactfully and provide feedback constructively by choosing the right time.
Relational intelligence –
I am in the "full command" zone of this competency if I have mastered all previous levels and:
This means I:
Collect feedback and receive it with a positive and humble attitude.
Show courage and do not avoid difficult situations.
Ask questions that will make others think and help them identify their emotions.
Relational intelligence –
I am in the "expertise" zone of this competency if I have mastered all previous levels and:
This means I:
Demonstrate innovation in competency development and knowledge transfer methods.
Communicate developments in emotional intelligence (outside of the organization).
Relational intelligence –
I am in the "leadership" zone of this competency if I have mastered all previous levels and:
This means I:
Develop new models or conceptual frameworks for emotional intelligence.
Design new tools that encourage the development of emotional intelligence.